Medical Front Office Skills Certificate Program
The comprehensive curriculum will teach participants good customer service practices, effective communication techniques, and conflict resolution tactics that really work! The instructor will explain privacy/security compliance, medical ethics and etiquette, patient education and satisfaction, how to more effectively schedule walk-ins, and how to manage difficult patient interactions.
The lecture and course materials include a review of the medical record, explanation of the revenue cycle, data collection, medical terminology, and insurance basics. Participants will also learn charting and medical record documentation guidelines, and the importance of billing and collecting within established guidelines.
Highlights: • Maintain a culture of privacy, safety, and compliance • Convenient online assessment validates knowledge • Certificate issued with a passing score
See flyer from PMI for more details and information
Link for virtual webinar will come directly from PMI after registration - make sure to check spam folder if you do not receive it
