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  • The Influence of Patient Experience on Provider Reimbursement

The Influence of Patient Experience on Provider Reimbursement

  • Wednesday, December 20, 2023
  • 1:00 PM - 2:00 PM
  • Virtual - PMI

This offering will be through PMI, not MCMS. Register through PMI directly - more details at link above!

In the current consumer driven healthcare environment, patients shop for services and expect the best overall experience. Success in quality programs correlates to the patient experience. This program will help office managers and anyone in the office who is involved with quality measures including clinical and non-clinical staff and providers learn how to adapt their workflows to maximize patient experience scores.

The Medicare Advantage Plans are putting more weight on patient experience measures. Don’t risk leaving dollars on the table. Providers and staff must understand why the patient experience matters and take steps to engage the patients in their care to remain relevant and fiscally fit. Linking patient experience and value-based payments will help maximize quality bonuses and revenue. Attend this session to improve your understanding of the metrics that drive patient experience. Explore how patient experience scores affect value-based contracts and directly influence provider reimbursement.

Presenter Jan Hailey is the former Director of Quality who has demonstrated a significant level of success and ensured her providers gained every dollar rightfully due them. She will teach participants how to maximize the opportunities that patient survey results provide your practice. Gain new insights into the value of service recovery in healthcare.


  • The quadruple aim
  • Impact of scores on value-based contracts
  • Metrics that drive engagement
  • Maximizing survey results
  • The role of Service Recovery

Attendees will learn how each position in the medical office plays a role in patient experience. Learn about CAHPS and HOS surveys and learn tips on how to adapt workflows to increase patient participation in surveys.

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