This offering will be through PMI, not MCMS. Register through PMI directly - more details at link above!
The patient experience is not the same as satisfaction. The Centers for Medicare and Medicaid Services (CMS) says patient experience surveys are sometimes mistaken for customer satisfaction surveys. Patient experience surveys should focus on how patients experience or perceive key aspects of their care, not how satisfied they were with their care. Patient surveys should help determine whether or how often a patient experienced critical aspects of health care, including communication with their doctors, understanding their medication instructions, and the coordination of their healthcare needs.
This webinar will help get your front desk, billing staff, clinical staff, providers, and everyone on your team in sync with what drives patient satisfaction, and how each staff member serves a role in maintaining patient loyalty and increasing patient experience.
Participants in this session will learn:
