Practical Strategies for Improving Patient Satisfaction

This offering will be through PMI, not MCMS. Register through PMI directly - more details at link above!

This webinar will help get your front desk, billing staff, clinical staff, providers, and everyone on your team in sync with what drives patient satisfaction, and how each staff member serves a role in maintaining patient loyalty and increasing patient experience.

Participants in this session will learn:

• how and why patient satisfaction affects clinical outcomes, patient retention, and a reduction in the incidence of medical malpractice claims
• how to interpret patient satisfaction scores and the importance of action plans to improve opportunities to engage patients in their own care
• how to adopt a common mission to make patient satisfaction part of their daily routine
• the use and value of CAHPS and HOS surveys
• the importance of service recovery when a problem is identified