Professionalism In Healthcare For Front Line Staff

Front desk professionals are the gate keepers to the health care workplace and leave a lasting impression on those who access care

Join us for this 3-hour course designed to highlight the importance of professionalism of the front line staff in your practice

Topics include:

• Professionalism in the workplace
• Medical ethics and medical etiquette in the work setting
• Professional boundaries
• Importance of professional attire
• Communication
• Cultural sensitivities
• Improved conflict resolution

See attached program

Flyer 4.2022 Training WNY Rural- AHEC Essentials of front line training2.pdf