*Contact Blaise Ragusa, Office Manager at 585-749-1513 or bragusa52@gmail.com for questions.

Licensed Medical Nurse/Medical Office Receptionist- Dr. Ragusa 

A.           Description of role: The employee shall be employed in the capacity of medical receptionist/licensed practical nurse. This role the employee shall be responsible for providing administrative support to ensure efficient operation of the medical office.

B.           Responsibilities: The practice is designed such that employees maintain an appropriate and brisk pace to ensure completion of all tasks throughout and by the end of the day. The employee's responsibilities include but are not limited to:

1. Greeting and welcoming patients in a professional and courteous manner.

2. Answering and routing telephone calls expeditiously and appropriately.

3. Scheduling, confirming, and managing patients appointments.

4.           Processing patient's registration forms and inputting patient information into the office management system.

5.           Verifying patient's insurance eligibility and collecting co-payments and outstanding balances.

6.           Measuring and recording vital signs, perform E.CG’ s, perform pulmonary function testing, perform eye exam, perform hearing test, perform ankle-brachial indices, perform In-body scale assessment, perform phlebotomy/blood drawing for testing in accordance with New York State guidelines and laws, and other functions agreed upon as those of an internal medicine office.

7.           Cleansing/changing wound dressings.

8.           Assisting with examinations.

9.           Preparing samples.

10.        Assisting doctor with clinical matters.

11.        Assisting patients in filling out paperwork.

12.        Managing the waiting room environment and ensuring patient comfort.

13.        Monitoring office supplies inventory and ordering supplies as necessary.

14.        Sorting, distributing and filing incoming mail, and correspondence.

15. Preparing outgoing mail and correspondence, ie, records to referring medical facilities.

16.        Maintaining organized filing systems for medical record in compliance with regulatory requirements.

17.        Coordinating with medical staff regarding patient flow and schedule changes.

18.        Participating in morning, midday and afternoon staff meetings, and training sessions as directed by the employer

19.        Overseeing daily operations and schedules of the medical office.

20.  Maintaining compliance with health care regulations and policies.

21. Assisting in billing, coding, and insurance claim processes.

22. Coordinating with medical staff to optimize patient care and office efficiency.

23. Developing, implementing, and monitoring office policies and procedures as deemed by employer.

24.        Processing prior authorizations for medication, equipment, imaging studies in compliance with New York State requirements.

25.        Assisting in maintaining employee areas, restroom, storage room in proper order, including cleaning up as necessary, i.e. mopping, sweeping, washing dishes, utensils, etc., throughout the course of the day.

26.        Neither food nor drink is permitted in the clinical areas or the workspace. Meals must be consumed during the lunch break, not during working hours.

27.        Cell phones to be used only for work-related tasks, with personal calls strictly prohibited unless medically related or for emergencies.

28.        Miscellaneous duties as they may arise.