Performs all front desk support duties according to established practice policies and procedures.

QUALIFICATIONS:

• Preferred Education: High School diploma or GED. Prefer one year experience,

preferably in a medical office setting.

• Special Skills: Preferred experience as per practice specialty, basic keyboarding and computer skills, ability to multi-tasking
• Physical Demands: Prolonged periods of sitting, some standing, walking and some lifting; extensive keyboarding; heavy phone use.

RESPONSIBILITIES & DUTIES:

· Provides secretarial support such as answering telephones, assisting patients checking in and out, making follow-up appointments.

· Answers telephone calls and directs call to appropriate person; takes messages as needed.

· Monitors reception area and patient flow, notifies patients of delays.

· Schedules specialist appointments and procedures including laboratory and radiology appointments as appropriate.

· Schedule procedures, to include patient instruction for preparation, if necessary.

· Prepares patients medical records; utilizes all aspects of electronic medical records.

· Processes referrals daily and prior authorizations, including documentation.

· Sorts and distributes incoming and outgoing mail.

· Set up and operation of various office equipment, i.e. computer, copier, fax machine.

· Performs miscellaneous job-related duties as assigned.